Catalogue 2022

96

Highlights 2022

97

Remote commissioning – assistance from a distance Audio-visual support during commissioning via app

Service Portal and Remote Instrumentation Support Optimum use of our product and application specialists' expertise

Services System components Automation Optical analysis Temperature Liquid analysis Flow Pressure Moisture Digitalization Plant safety Level

• Access to specialist expertise thanks to in-app live audio-visual support by product and application specialists for commissioning • Device commissioning for optimal measuring performance in accordance with the specific requirements • In addition: use of audio-visual assistance in support cases

• Access a growing knowledge base in the Service Portal – leverage the expertise of our application specialists 24/7 • Lodge and edit support queries quickly and easily online in the Service Portal • Safeguard critical measuring points with a faster response time for support cases • Use SightCall Visual Support during support queries for quick clarification

Service Portal The new Service Portal gives 24/7 access to the documented expertise of our product and application spe cialists. After you have registered free of charge, the growing knowledge base can be used quickly and easily for support queries. If you don't happen to find the answer you are look ing for, it is possible to send a support request to our product and application specialists from directly within the portal. All queries are logged by us in the system. In the Service Portal, the current case handling progress can be seen and specific information added at any time. Remote Instrumentation Support Endress+Hauser’s Remote Instrumentation Support provides various ways in which to access the expertise of our product and application specialists. The service offers a quicker response time with priority call-back, visual support via live video link for faster support query resolutions and advanced access to the Service Portal. Remote Instrumentation Support ensures that support queries are solved promptly, which means

Smart start-up – so that the process runs smoothly from the beginning Smart start-up for live audio-visual assis tance during commissioning offers users the opportunity to access specialist expertise quickly and easily when they want it. Remote support through the SightCall Visual Sup port app means that plant operators can ensure optimal operation of their measuring devices and reduce process interruptions during commissioning. By talking to the tech nician, users can also become familiar with the new meas uring devices and ask tailored questions about the device in the application. As remote support for commissioning involves Endress+Hauser technicians imparting their expertise without the need for site visits, users benefit from faster access to the assistance they require.

Benefits • Increase in plant availability owing to short lead and commissioning times • Increase in device expertise thanks to expert support when commissioning • Faster on-site assistance via the audio-visual support app, with less organizational effort and significant time savings

that time and costs for diagnostics, troubleshooting and support queries are reduced and process availability can be improved. In addition, the knowledge base and access to the expertise of product and application specialists augments user knowledge of the installed base. Benefits • Cost-effective and time-efficient use of expertise and resources • With “eyes on the ground”, device problems can be solved more efficiently and plant downtime can be reduced as a result • Faster response to support queries, which means reduced device downtime

More information available at: www.endress.com/instrumentation-support