Product highlights 2023

Highlights 2023

107

Priority support and faster response time for rapid problem-solving Smart Support

Flow Optical analysis Level Liquid analysis System components Services Moisture Pressure Plant safety Digitalization Temperature

Advantages • Faster response to support queries, which means reduced device downtimes • With “eyes on the ground”, device problems can be solved more efficiently and plant downtimes can be reduced as a result • Cost-effective and time-efficient use of expertise and resources

At a glance • Prioritization of support queries for a faster response time • Use of visual support during support queries for faster clarification • Lodge and manage support queries quickly and easily online at “My Endress+Hauser Services” • 24/7 access to a growing knowledge base – the expertise of our application specialists – at "My Endress+Hauser Services"

My Endress+Hauser Services:

www.services.endress.com instantly available at My Endress+Hauser after registration

Smart Support offers a faster response time including prior ity callback, visual support via live video call and access to “My Endress+Hauser Service”. Three service packages are available – tailored to the requirements concerned. Smart Support ensures that support queries are solved in a timely fashion, which means that time and costs for diagnostics, troubleshooting and support queries are reduced and pro cess availability is improved. The “My Endress+Hauser Service” service portal augments the support service with the knowledge base and easy creation of support queries. “My Endress+Hauser Service” gives 24/7 access to the documented expertise of product and application specialists. After you have registered free of charge, the growing knowledge base can be used quickly and easily for support queries. If you don't happen to find the answer you are looking for, it is possible to lodge a sup port request there and then for the attention of the product and application specialists. It can then be viewed and man aged as necessary.

Smart Support offers faster response times